Refund policy
Refund and Return Policy
Last updated: 2026
This policy applies to orders placed on alchemydose.com. Alchemy Dose products are marketed and sold by Nutradose Private Limited, E49/5, Pocket D, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020, India. FSSAI Licence No. 13326999000107.
You can reach our customer experience team at connect@alchemydose.com or on +91 98711 77047. We reply to every request within one business day.
Our promise
We want you to be satisfied with what you receive from us. If your order arrives damaged, is not what you ordered, or is not as described on our website, we will put it right with a replacement or a refund. If you simply changed your mind, we will accept a return under the conditions set out below.
At a glance
| Situation | Time to tell us | Condition required | Who pays return shipping | Outcome |
|---|---|---|---|---|
| Changed your mind | Within 30 days of the purchase date | Sealed and unopened | You | Refund of the product value after inspection |
| Damaged, leaking or broken on arrival | Within 48 hours of delivery | Photographs required. Seal may be broken | Us | Full refund or free replacement after inspection |
| Wrong or missing item | Within 48 hours of delivery | Photographs required | Us | Full refund or free replacement after inspection |
| Defective product | Within 7 days of delivery | Photographs and batch details required | Us | Full refund or free replacement after inspection |
| Short shelf life on arrival | Within 7 days of delivery | Photograph of the batch and expiry printed on the label | Us | Full refund or free replacement after inspection |
1. If you changed your mind
We can accept a return and issue a refund for products that are sealed and unopened, returned to us within thirty (30) days of the purchase date. Write to us first at connect@alchemydose.com with your order number so we can share the return address. Do not send a parcel back without telling us, because we cannot trace unannounced returns.
For change of mind returns, the return shipping cost is yours and the original delivery charge is not refunded. The product value is refunded once the item reaches us and passes inspection.
2. If something is wrong with your order
If your order arrives damaged, leaking, with a broken seal, or the item is wrong, missing or defective, tell us and we will cover the cost of putting it right. The product does not need to be sealed or unopened for this.
Write to connect@alchemydose.com with:
- your order number and registered phone number,
- clear photographs of the outer shipping box, the jar or pouch, and the batch number and expiry date printed on the label,
- a short description of what is wrong.
An unboxing video is the fastest way for us to settle a transit damage claim, so we recommend recording one whenever you can. We arrange the return pickup at our cost.
If you have any concern about the safety of a product you have received, tell us straight away. We treat food safety reports as urgent, we investigate them under our obligations as a licensed Food Business Operator, and we hold the relevant batch while we do.
3. Shelf life on arrival
Every order we ship carries a remaining shelf life of at least 30 percent of the total shelf life, or at least 45 days before expiry, whichever applies, in line with the FSSAI advisory for e-commerce Food Business Operators. If what you receive does not meet this, tell us within 7 days of delivery with a photograph of the batch and expiry printed on the label, and we will replace it or refund it in full at our cost.
4. Inspection
All refunds and replacements are subject to inspection. This applies to every request, including damaged and defective product claims.
Once the item reaches our facility, our quality team checks the product, the seal, the packaging, and the batch and expiry printed on the label against your order. We do this because our products are food supplements. We cannot restock, resell or redistribute anything that comes back to us, and we have a duty to know exactly what has happened to a product before we decide the outcome.
What happens next:
- We complete the inspection within 2 business days of the item reaching our facility.
- We tell you the outcome by email on the day the inspection is completed.
- If the inspection confirms the item is damaged, defective, not as described, or not what you ordered, we issue a full refund including your original delivery charge, or send a free replacement, whichever you have asked for.
- If the inspection does not match what was described in the request, we will contact you and explain what we found before deciding anything. We will share the inspection photographs with you.
- If you disagree with the outcome, you can escalate to our Grievance Officer using the details in section 10.
Inspection establishes the condition of the item. It is not used to refuse a valid claim. Where the photographs or video you have sent make the outcome clear, we may approve your refund or replacement without asking for the product back at all, and we will tell you when we do this.
5. Refunds, method and timing
Refunds are issued to the original payment method used for the order. We cannot refund to a different card, account or wallet.
- We initiate the refund within 2 business days of completing the inspection, and in every case within 7 days of the returned item reaching us.
- Where we approve a claim on photographic evidence without a return, we initiate the refund within 3 business days of approving the claim.
- Your bank or payment provider then credits the amount, normally within 5 to 7 business days. We send you a refund confirmation when we initiate it, so please keep it.
If the amount has not appeared 7 business days after our confirmation, contact your bank or card issuer first to check for a pending credit, then come back to us and we will share the payment reference.
6. Replacements
For damaged, defective, wrong or missing items you may ask for a free replacement instead of a refund. We dispatch the replacement once the inspection is complete, or once the claim is approved where no return is needed. There is no charge to you for a replacement of this kind.
We do not offer exchanges for a different product or a different size on change of mind returns, because we cannot restock or resell a returned supplement.
7. What we cannot refund
- Opened or used products where nothing is wrong with them.
- Change of mind requests raised more than 30 days after the purchase date.
- Products bought from any seller or channel other than alchemydose.com. See section 8.
- Damage caused after delivery by storage, handling or use that does not follow the instructions on the label.
- Requests we can show to be fraudulent, including claims made on orders we cannot verify. If we cannot match your request to an order, we will ask you for proof of purchase.
Nothing in this section limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020 where a product is defective, deficient, spurious, not as described, or delivered late.
8. Orders you did not place with us directly
Alchemy Dose products are also sold through Amazon India, Blinkit and other retail partners. Purchases made on those platforms are covered by the return and refund policy of the platform you bought from, and their process is the fastest route to a resolution. If you have already tried them and are stuck, write to us anyway and we will help you where we can.
9. Changing or cancelling an order
We pack and hand over orders quickly, so a change or cancellation is only possible before your order is handed to the courier. Tell us as soon as you can at connect@alchemydose.com or on +91 98711 77047 and we will cancel or amend it if it has not been dispatched. We do not charge a cancellation fee. Once an order has been dispatched, it is covered by the return sections above instead.
10. Grievance redressal
If you are not satisfied with how your request was handled, you can escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:
Atul
Grievance Officer
Nutradose Private Limited
E49/5, Pocket D, Okhla Phase II, Okhla Industrial Estate
New Delhi, Delhi 110020, India
Email: connect@alchemydose.com
Phone: +91 98711 77047
When you escalate, please write GRIEVANCE and your order number in the subject line so your complaint is logged and tracked separately from a routine return request.
Our Grievance Officer will acknowledge your complaint within 48 hours of receiving it and will resolve it within one month of receipt.
You may also raise a complaint with the National Consumer Helpline on 1915, through the NCH app, or on the e-Daakhil portal at edaakhil.nic.in.
11. Changes to this policy
We may update this policy from time to time. The version shown on this page at the time you place your order is the one that applies to that order.
NOT FOR MEDICINAL USE. Alchemy Dose products are health supplements and are not intended to diagnose, treat, cure or prevent any disease. Consult a qualified healthcare practitioner before use if pregnant, nursing, taking medication, or managing a medical condition. Recommended dosage is stated on the product label. Not to exceed the recommended daily usage. This food is not a substitute for a varied diet.
Marketed and sold by Nutradose Private Limited. FSSAI Licence No. 13326999000107.