Shipping policy

Shipping Policy

Last updated: 2026

This policy applies to orders placed on alchemydose.com, marketed and sold by Nutradose Private Limited, E49/5, Pocket D, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020, India. Questions about a shipment: connect@alchemydose.com or +91 98711 77047.

1. Where we ship

We ship across India, and internationally to the United Arab Emirates, Saudi Arabia, the United Kingdom and Europe, and most other countries including the United States, Canada, Australia and Singapore. If your country is not offered at checkout, write to us and we will tell you whether we can arrange it.

2. Shipping charges

Within India, shipping is free on every order. There is no minimum order value.

International shipping is charged by the weight of your order and calculated at checkout. Indicative starting rates for the lightest parcels:

Destination	Starting from
United Arab Emirates	₹1,400
Saudi Arabia	₹4,200
United Kingdom and Europe	₹5,200
Rest of the world	₹7,500

The exact charge for your order is always the one shown at checkout before you pay.

3. Customs and import duties on international orders

International orders may attract customs duties, import taxes or clearance fees in the destination country. These are set by your country's authorities, are payable by you, and are not included in our prices or shipping charges. Import rules for food supplements differ by country, so please check that our products can be imported to your destination before ordering. We cannot refund orders held or rejected by customs for import restrictions.

4. Dispatch

Orders are packed and handed to the courier within 2 business days of being placed. Orders placed on a Sunday or a public holiday move to the next business day. If anything delays your dispatch beyond this, we will tell you.

5. Delivery time

Within India, delivery typically takes 2 to 7 business days after dispatch, with metro cities at the faster end. International delivery typically takes 7 to 21 business days depending on the destination and customs clearance. These are typical timelines rather than guaranteed dates. The estimate that applies to your order is the one shown in your dispatch confirmation.

6. Tracking

As soon as your order is dispatched, we send you a tracking link by email and on WhatsApp. If your tracking has not moved for more than 3 business days, tell us and we will take it up with the courier.

7. Cash on delivery

Cash on delivery is available on eligible orders within India. We may confirm a COD order by call or WhatsApp before dispatching it.

8. Shelf life on arrival

Every order delivered within India carries a remaining shelf life of at least 30 percent of the total shelf life, or at least 45 days before expiry, in line with the FSSAI advisory for e-commerce Food Business Operators. If your order does not meet this, our Refund and Return Policy covers it in full.

9. If something goes wrong

If your parcel arrives damaged, tell us within 48 hours of delivery with photographs. If it is lost in transit, or the courier marks it delivered but you have not received it, tell us within 48 hours of the delivery update and we will investigate with the courier and either reship your order or refund it. Damaged, wrong and missing items are handled under our Refund and Return Policy, including who pays for return shipping.

10. Address accuracy and failed delivery

Please check your delivery address and phone number before placing an order, because we can only change them before the order is handed to the courier. If a parcel comes back to us because the address was incomplete, the phone number was unreachable, or delivery was refused, we will contact you. Re-dispatch of a returned parcel may carry a shipping charge even where the original shipping was free.

11. Grievance redressal

If you are not satisfied with how a shipping issue was handled, you can escalate it to our Grievance Officer:

Atul
Grievance Officer
Nutradose Private Limited
E49/5, Pocket D, Okhla Phase II, Okhla Industrial Estate
New Delhi, Delhi 110020, India
Email: connect@alchemydose.com
Phone: +91 98711 77047

Write GRIEVANCE and your order number in the subject line. We acknowledge complaints within 48 hours and resolve them within one month.